Return Policy
Dr. Hauschka Skin Care authentically ensures the purity and quality of our product line. Product may be returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. *
To return product purchased directly from Dr. Hauschka Skin Care:
If you have purchased product directly from Dr. Hauschka Skin Care and are not satisfied with your purchase, you may request a refund or exchange within 45 days of purchase date.
A merchandise credit may be issued for purchases outside of 45 days provided product is not expired or discontinued and it is not more than 6 months since date of purchase.
Please note merchandise credit is not applicable to shipping charges or sales tax. Merchandise Credit must be utilized within 6 months from date of issue.
Contact our Customer Care Team at 800-247-9907 or info@drhauschka.com for assistance with your Refund or Credit.
Dr. Hauschka Skin Care reserves the right to request the physical return of product(s) for examination & review.
To return product purchased from an authorized Dr. Hauschka Retailer:
If you purchased product from an authorized Dr. Hauschka retailer, we encourage you to contact that retailer to process your return. If you are unable to return the product to the authorized retailer then you may be able to return the product to Dr. Hauschka Skin Care. We do not accept the return of product purchased from eBay or any other unauthorized retailer of Dr. Hauschka Skin Care products.
We will accept returns of lightly used product(s) purchased from an authorized Dr. Hauschka Skin Care Retailer for merchandise credit only. Expired or discontinued product is not eligible for a merchandise credit. Merchandise Credit will not exceed the Suggested Retail Price set by Dr. Hauschka Skin Care. We do not refund or reimburse return shipping costs. Items must be received, by our Returns Department, before the merchandise credit will be processed.
Please include the following with your return:
- Name, address, phone number, the reason for the return and dated sales receipt.
- For your merchandise credit, please indicate what products you would like us to apply the merchandise credit to. Please note credits are not applicable to shipping charges or sales tax. Merchandise Credit must be utilized within 6 months from date of issue.
Return Shipping Address is as follows:
Dr. Hauschka Skin Care
Att: Returns
10 Industrial Drive East
South Deerfield, MA 01373
If you have any questions about our Returns Policy, please contact a Dr. Hauschka Skin Care Representative at 800-247-9907 or email info@drhauschka.com.
*Dr. Hauschka Skin Care reserves the right to refuse refund or merchandise credit for returned product.
