For answers you don't find on our site, please contact a Customer Service Representative at 1-800-247-9907 Monday through Thursday from 9:00 AM to 6:00 PM and Friday from 9:30 AM to 5:00 PM Eastern Time.


Shipping Info

General Shipping Information:
Orders ship via UPS Ground and leave our facility within 2 business days. Special Delivery Services are available, (i.e. 3-Day Select, 2nd Day Air or Next Day Air). UPS does not ship to post office (PO) boxes or military addresses (APO, FPO).
 
Methods
Orders are shipped via UPS Ground Residential for the continental US and 2nd Day Air for Alaska and Hawaii. (See freight charge for 2nd Day Air to HI and AK below)
 
Freight Charges for Alaska and Hawaii for Web and Mail Order Customers:

Invoice $ Frt Charge
$ 0- 100 $20 
$101-200  $25 
$201-400  $35 
$401-500  $40 
$501-700  $45 
$701- up $50

  • Actual UPS shipping is charged for Special Delivery Services, (i.e. 3-Day Select, 2nd Day Air or Next Day Air).Orders shipped UPS Ground will arrive to the customer within 3 to 9 business days. Shipping time depends upon location in the U.S. (Delivery can take 1 to 7 business days plus our 48 hour processing time)

Charges

  • Customers are charged the actual UPS shipping rate regardless of the amount of the order with the exception of Alaska and Hawaii.
  • Customers who mail in order requests and are pre-paying with a check are charged a flat rate of $7.00 if they live east of the Mississippi River and $9.00 for those west of the Mississippi River.
  • A $15.00 Priority processing fee is added to orders shipped out the same day. This guarantees that the order leaves the same day it is received. These Priority orders must be received by 2:00 PM Eastern Standard Time.
  • The following states are charged sales tax:
    California (7% to 8.75% based on county), Colorado (3.5%), Florida (6% to 7.5% based on county), Illinois (6.25%), Massachusetts (5%), New Jersey (6%) and New York (6% to 9.75% based on county).


Shipping to Puerto Rico & Virgin Islands


Puerto Rico
  • When shipping to Puerto Rico packages will be shipped through United States Postal Service Certified Priority Mail.
  • There is a $12.00 flat rate shipping charge for all orders shipped to Puerto Rico.

Virgin Islands

  • When shipping to the Virgin Islands packages will be shipped through United States Postal Service Certified Priority Mail.
  • There is a $12.00 flat rate shipping charge for all orders shipped to the Virgin Islands.

Outside The U.S.
 
We're sorry, we are currently unable to accept orders that are shipped to destinations outside the U.S. If you are from outside the U.S. you may visit the International Partners portion of our web site to locate a distributor in your country.

Order Processing:

  • Orders are processed within 1 to 2 business days of receipt (processing time does not include weekend days).
  • Orders placed on Saturday and Sunday will begin being processed the following Monday.
  • Orders marked as a Priority Order will be processed the same day if received by 2:00 PM Eastern Standard Time for a fee of $15.00.
  • Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).