For answers you don't find on our site, please contact a Customer Service Representative at 1-800-247-9907 Monday through Thursday from 9:00 AM to 6:00 PM and Friday from 9:30 AM to 5:00 PM Eastern Time.
Dr. Hauschka Skin Care, Inc authentically ensures the purity and quality of our product line. Customers may request a product exchange, credit card refund or refund check for products returned due to allergy, dissatisfaction with product performance, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
Please note: We do not accept returns on products that were purchased through eBay or any other unauthorized retailers of Dr. Hauschka Skin Care Products. If you have any questions about Authorized Retailers, please contact our Customer Service Department.
Product Returns may be shipped to:Products purchased directly from Dr. Hauschka Skin Care, Inc.:
Dr. Hauschka Skin Care, Inc
ATT: Returns Dept
20 Industrial Drive East
South Deerfield, MA 01373
You may utilize the courier of your convenience. Dr. Hauschka Skin Care is not responsible for product returns lost in transit.
If you have any additional questions after reading our return policy, please contact our Customer Service Department at 800-247-9907 or email firstname.lastname@example.org.
If the item you wish to return was purchased directly from Dr. Hauschka Skin Care via the phone or our web site in the last 45 days then you may send the product back to us for refund or exchange. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
Product purchased from a Dr. Hauschka Skin Care Authorized Retailer:
If you have purchased the product from a store, salon, spa or web site that retails Dr. Hauschka Skin Care Products we encourage you to contact that location directly to process your return. If you are unable to return the product to the location of the original purchase then you may be able to return the products to Dr. Hauschka Skin Care, Inc.
We will accept return on product(s) that were purchased at an authorized Dr.Hauschka Retailer* within the last 45 days. Credit or refund amount for products returned will not exceed the Suggested Retail Price set by Dr. Hauschka Skin Care. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received before the refund or exchange is processed.
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